Operator preview

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Inventory — one row per SKU

Available is the number to publish to your storefront or a marketplace listing: on the shelf, not already committed to an order. Held covers QC, quarantine, refurb and RMA triage — here, but not sellable.

Your catalog

Add a SKU yourself — you no longer wait on us to sell something new. Battery, hazmat and sanitization flags stay with our team: a new SKU arrives unclassified, which stops its first receipt so we can classify it. Tell us if it ships with a cell.

Weight is what we rate parcels on before the first one is weighed — a wrong estimate buys the wrong postage. Serialized means every unit gets its own custody chain; leave it off for consumables. Reorder at fires stock.low.

New order

Channels (orders, last 30 days)

Manage where your orders come from and how each channel ships — per-channel service, insurance, and signature policies apply automatically at order intake.

Import orders (CSV)

Batch orders from any platform — eBay exports, B2B POs, spreadsheets. Download the template. Re-uploads never duplicate (matched by external_ref).

Orders

Inbound shipments

Announce a shipment (ASN)

Tell us stock is coming and receiving can stage for it instead of discovering it on the dock. Your ref is what we both call this shipment out loud — put it on the paperwork.

A customs entry number bills one CUSTOMS_ENTRY line — it is the work of clearing the shipment, and it shows up on your invoice traced to this ASN.

Trace a unit

Every serialized unit carries a hash-chained custody record: each event is signed over the one before it, so the history cannot be edited after the fact without breaking the chain. Look one up by serial or asset tag.

Receiving discrepancies — open

What we counted against what the paperwork said, photographed on the dock before anything moved. Short shipments and damage are found here, not a month later in a stock count.

Month-to-date charges

Every line traces to a logged warehouse event — no surprises at invoice time.

Service metrics (last 90 days)

⚠ Active recalls

Postage wallet

Monthly insights reports

Support tickets

RMAs

Your team

Invited people get view access: they can see inventory and orders, submit nothing, and cannot touch API keys, webhooks or the postage wallet. Promotion to admin goes through us on purpose — an admin who can mint admins means one compromised login becomes permanent access.

They sign in with their CISO Marketplace account at the same login you use. We grant them access there as part of the invite, so there is nothing for them to do but sign in.

API keys

Integrate your store or systems with the Custody API (/v1). Keys are shown once at creation — store them securely. Full reference: API & webhooks documentation.

Invoices